Display 2004: Perceived Quality of IRP Service
SSU's office of Institutional Research and Planning conducts an annual "IRP General Effectiveness Survey" of its users and customers of record in the Spring term. Results that follow are drawn from that survey. In May, 2000, 103 surveys were distributed and 27 were returned within 90 days, constituting a 26% response rate.
| Q: Please rate the quality of IRP services you have used in terms of… | |||||||||
| [Inverted categories: 4 = Excellent; 3 = Good; 2 = Adequate; 1 = Needs Improving ] | |||||||||
| Inverted | |||||||||
| IRP Attributes | n | Mean | S.D. | Mean | |||||
| Clarity/readability | 24 | 1.58 | 0.65 | 3.42 | |||||
| Usefullness/value added | 25 | 1.60 | 0.65 | 3.40 | |||||
| Overall quality of service | 23 | 1.65 | 0.65 | 3.35 | |||||
| Comprehensiveness | 24 | 1.67 | 0.64 | 3.33 | |||||
| Timliness | 23 | 1.70 | 0.76 | 3.30 | |||||
| Accuracy | 24 | 1.71 | 0.69 | 3.29 | |||||
| Accomplishing IRP mission | 22 | 1.77 | 0.75 | 3.23 | |||||
| Current on major higher ed. Issues | 24 | 1.83 | 0.70 | 3.17 | |||||