Display 2005: Perceived Quality of IRP Staff
SSU's office of Institutional Research and Planning conducts an annual "IRP General Effectiveness Survey" of its users and customers of record in the Spring term. Results that follow are drawn from that survey. In May, 2000, 103 surveys were distributed and 27 were returned within 90 days, constituting a 26% response rate.
| Q: Please rate the quality of IRP staff in terms of… | |||||||||
| [Inverted categories: 4 = Excellent; 3 = Good; 2 = Adequate; 1 = Needs Improving ] | |||||||||
| Mean | |||||||||
| IRP Staff Qualities: | n | Mean | S.D. | Inverted | |||||
| Professional knowledge | 27 | 1.41 | 0.69 | 3.59 | |||||
| Enthusiasm | 27 | 1.48 | 0.80 | 3.52 | |||||
| Communication Skill | 27 | 1.52 | 0.70 | 3.48 | |||||
| Overall Quality of staff | 26 | 1.54 | 0.76 | 3.46 | |||||
| Commitment | 27 | 1.56 | 0.80 | 3.44 | |||||
| Helpfulness | 27 | 1.56 | 0.80 | 3.44 | |||||
| Courtesy | 27 | 1.56 | 0.85 | 3.44 | |||||
| Availability | 27 | 1.56 | 0.80 | 3.44 | |||||
| Proactive | 27 | 1.70 | 0.87 | 3.30 | |||||
| Interpersonal Attitudes | 27 | 1.74 | 0.94 | 3.26 | |||||